Header image

The Transformation of Revenue Management Practices During the Digital Era: Insights from SMEs

Tracks
Crystal 2
Tuesday, July 2, 2024
2:15 PM - 2:40 PM

Presenter

Agenda Item Image
Assoc Prof Jodie Moll
Associate Professor
QUT

The Transformation of Revenue Management Practices During the Digital Era: Insights from SMEs

Abstract

The paper explores the revenue management practices of small and medium-sized enterprises (SMEs), highlighting changes and the challenges presented by digitalization. Digitalisation has provided new information and possibilities for action. However, SME hoteliers do not use much of this data when making revenue management decisions because they lack the capability, imagination, and resources to judge, repurpose, and integrate customer and competitor behavioural information. The slow transformation of practice can be attributed to the lack of knowledge and attention hoteliers pay to newer technologies like algorithms and hoteliers' level of financial literacy, which sometimes means they are more comfortable with traditional pricing modes.

Biography

Jodie Moll is an Associate Professor at the Queensland University of Technology. Jodie also holds an honorary Reader position at the University of Manchester. Jodie's current research intersects the fields of accounting and technology.

Discussant

Greg Richins
Lecturer
UNSW Sydney

loading